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Versa 2 won't charge

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‎06-03-2020 15:36 - last edited on ‎06-15-2020 07:16 by Fitbit Moderator

‎06-03-2020 15:36 - last edited on ‎06-15-2020 07:16 by Fitbit Moderator

I updated to a versa two a couple days ago and charged it fully when I got it and just tried to charge it lastnight and it won't go past the percent 24 will just stay at whatever percent its at. I tried cleaning the charger and watch, changed plugging areas and cubes and even shut down the watch a couple times and still nothing has worked.

 

 

Moderator edit: updated subject for clarity

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‎06-15-2020 07:16

‎06-15-2020 07:16

Hi @Chey20817272, welcome to our Fitbit Community. Regarding the charging issues that your Versa 2 experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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