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Versa 2 won't pair

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‎06-03-2020 14:49 - last edited on ‎06-15-2020 07:27 by Fitbit Moderator

‎06-03-2020 14:49 - last edited on ‎06-15-2020 07:27 by Fitbit Moderator

I did the update 2 weeks ago, maybe 3 and my Versa 2 went black screen. I factory reset it, per what I red online to do. Now it won't pair at all with my phone, I have been trying the entire time. The app on my phone finds the device but it just circles for hours and says "connecting to device" I have looked online and in the forums but I have not found anything on the issue.

 

 

Moderator edit: updated subject for clarity

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‎06-15-2020 07:26

‎06-15-2020 07:26

Hi @seymourash, welcome to our Fitbit Community! Regarding the pairing issues that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

In order to avoid providing the same information, please let me know how the factory reset was performed. In the meantime, try a regular restart as described in this help article. After this, try setting up your watch from scratch and see if it pairs properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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