Versa Lite is losing steps

[SunsetRunner]

For whatever reason I can’t reply to my original post from yesterday.....was hoping this would be ‘fixed’ this morning, but nope....still seems I’m walking backwards as my Versa Lite continues to lose steps. Getting frustrated here. 

Moderator Edit: Clarified subject

[Hintgas]

Using Versa 2, having same issue.

Reached 5000 steps and drop back to 3000.

Following this thread.😉

[nanis]

same here. i restarted and shut down and problem continues. problem started 6/8/20

[SunsetRunner]

It’s so dang discouraging!! 

[Wilson1986]

Me too, on my versa 2 pretty pointless even wearing it at the moment! 

[SunsetRunner]

I hear ya! Defeating the purpose..it’s discouraging watching steps disappear 

[Cristinahudea96]

I have Versa 2 and it’s doing the same thing..hopefully they’ll fix this problem ASAP 

[amandaduret]

mine is still doing this from yesterday too! 

[Sued67]

Same here since yesterday, lost 8.000 steps yesterday and 17.000 today. Have tried turning phone off, turning watch off, deleting and reinstalling app, everything I can think off but still dropping steps, very frustrating as I'm on a workweek challenge with my friends. 

[SunsetRunner]

Ugh!! So sorry! It’s really frustrating, and still dropping steps 

[aprillove1]

was told they are aware of the issue and should be fixed soon ..i have
6510 steps 3 times today ..lol

[SunsetRunner]

Thank for the heads up..just went from 10100 back down to 8665 

[NatAlley]

Me too!! I’m glad it’s not just me. Hopefully it’s fixed soon.

[KellyCurley]

I’m having the same issue with my Versa 2. So frustrating!

[Skittles137]

Same issue! Just lost 4,000 steps today and 500 last night. I participate in Stepbet, so this issue will end up costing me about $120 since I won't make goal. 😔

[Happyinthesun]

Thank you for letting us know Fitbit is aware & that Fitbit is working on a fix. So frustrating to continue to lose steps!!

[Ms_Redd]

I’m having the same issue. I thought I was going crazy. Happy to know I’m not. I lost 5000 steps smh. 

[Hintgas]

Anyone have reply from the support?

[Hintgas]

Btw, just talked to Live Chat Support.

There are currently having some issues that we are experiencing now.

Dates of recovery yet to know.

For your info.

[Dana01832]

Me too! I thought I’d broken it. On a steps challenge with work so it’s frustrating to keep losing my steps!