Versa 2 screen wouldn't move from the logo screen

[pucker21]

My screen is stuck on the logo screen and I can't get it to move.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @pucker21.

Thanks for the details shared in your post. I appreciate your efforts and recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?

2. Make sure your Fitbit app is updated to the latest version: How do I update the Fitbit app?

3. Restart your phone and open the Fitbit app.

4. Tap the Today tab, and tap your profile picture.

5. Tap Set Up a Device and follow the on-screen instructions to continue.

Hope this helps!

[Mokhe]

I'm having the same issue, Versa 2 won't swipe away from the main screen (or swipes very slowly and I can't get into any apps). I have tried all of these things and nothing helps: Factory reset, multiple resets (5+) of the watch and phone, switching the clock face to a fitbit clock, confirming the app and watch are up to date and charging the watch. I have seen this issue posted many times on fitbit and the suggestions supplied by fitbit don't work. This has now happened 3 times in the past two weeks. It seems to get slightly better on it's own with time but then freezes up again. My watch is only a year old.

[Piperchick]

It was probably the firmware update that "broke" it.  There are many threads on here about it.  We had 2 fitbit versas die within 24 hours of each other. Support won't help and told me there is no plan to fix the firmware.  They basically told me that my 15-month old devices are garbage and encouraged me to spend more money on another fitbit product!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mokhe @Piperchick.

@Mokhe Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts. Since the issue persists, I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

@Piperchick I appreciate your participation in the Forums and sharing your experience. I understand how you are feeling about this situation. I am sure our Support team is trying their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding.

See you around.

[Mokhe]

I have heard people mention it was an update that caused these issues too... 😞

[LiliyaFitbit]

Thank you for your reply, @Mokhe.

I understand how you are feeling about this situation and thank you for sharing your concern. I am sure our Support team will do their best to help you when you get in touch with them. 

Have a good day.