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Versa 2 sensor not working

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‎08-01-2021 18:15

‎08-01-2021 18:15

I have already tried turning my watch on and off I tried turning the Bluetooth on and off I turned the sensor option on and off I factory reset my watch and had to go threw the install process many times because it would cancel downloading. I have tried everything I could think of to get my sensor to work. I don't have a warranty on this I just wanna know is there any hope I can get this to work again or am I screwed out of a watch?

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‎08-02-2021 09:42

‎08-02-2021 09:42

@Whywontmysensor Welcome to our Fitbit Community. I totally understand how you feel about the sensor issue that your Versa 2 has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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