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Versa 2 setup issues

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‎12-27-2019 00:19 - last edited on ‎01-01-2020 09:29 by Moderator Alum

‎12-27-2019 00:19 - last edited on ‎01-01-2020 09:29 by Moderator Alum

I just got this thing yesterday and I can't pair it with my phone. My phone can see it but when I click to pair it I get the message 'Paring Rejected by Versa 2'.

 

It's a Moto X4 running Android 9, so it's on the list of compatible devices and the operating system is higher than the required 7. Does anyone have an idea?

Thanks

 

 

Moderator edit: subject for clarity

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‎01-01-2020 09:30

‎01-01-2020 09:30

Welcome to the Forums, @Scottw8.

 

I am sorry for the delay in respond. I would like to know if you keep having issues pairing your watch? If so, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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