help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 setup

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-22-2020 03:52

‎07-22-2020 03:52

I got my versa 2 today for my birthday, unboxed it and decided to set it up. I had a charge Hr+ so I know how the set up works, however when setting this up the versa 2 constantly says download the fitbit app which I already have I proceed through the set up and get to where it tells me to put it on charge and from there it doesn't do anything. It'll keep telling me on the app it doesn't work 'try again, not working' I repeat the steps and nothing.. I'm finding this very frustrating. This should be very simple.. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-22-2020 06:54

‎07-22-2020 06:54

Are you on Android? I had a similar problem because I was using an old phone. The Versa 2 requires Android 7.0 or above to connect.

 

I was  due for a phone upgrade anyways, so I was able to get it set up with my new phone.

Best Answer
0 Votes