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Versa not receiving message notifications

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‎07-15-2020 13:09 - last edited on ‎07-22-2020 06:32 by Fitbit Moderator

‎07-15-2020 13:09 - last edited on ‎07-22-2020 06:32 by Fitbit Moderator

I’ve had this versa 2 for a month and have never been able to receive text message notifications but my phone calls always work. I have shut down the watch and checked other obvious things but still nothing. Is it maybe the update on my phone is not compatible?

 

 

Moderator edit: updated subject for clarity

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‎07-22-2020 06:32

‎07-22-2020 06:32

Hi @Mizford82, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa 2 since it won't receive text notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please let me know what is the brand and model of your phone. In the meantime, try the troubleshooting steps that are listed in this help article. After this, monitor your watch for the next 24 hours and see if it receives text notifications properly.

 

Looking forward to your response.

JuanJo | Community Moderator

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