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Versa 2 shows Fitbit logo only

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‎09-26-2020 20:02 - last edited on ‎09-27-2020 19:26 by Fitbit Moderator

‎09-26-2020 20:02 - last edited on ‎09-27-2020 19:26 by Fitbit Moderator

My Versa2 is having issues staying on. It is going from a black screen to Versa Logo again and again. After a while my screen will come on but then it will disappear and the black screen and logo will start all over again. I have tried resetting it and it does not work. It is currently on the charger. Any suggestions? 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-27-2020 19:25

‎09-27-2020 19:25

Hi @Copper1234, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying our restart process before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎09-27-2020 22:23

In response to RicardoFitbit

‎09-27-2020 22:23

I am facing the same issue ... Please suggest me the solution as well

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‎09-27-2020 23:15

In response to Sree2018

‎09-27-2020 23:15

I'm also experiencing the same issue. Please assist with help on this forum Fitbit.

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