Versa 2 won't turn on

[ClaireC166]

I’ve tried to reset the watch, I’ve left it on charge (even though I charged it this morning and it was 78%) for an hour, still no life in the watch. I’ve tried holding the button down for 30seconds and nothing happens - any ideas what I can do next? Been working fine up until this point. Thanks

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @ClaireC166, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Looking forward to your reply.

[ClaireC166]

Thank you! I’ve already spoken to one of your colleagues and I’m sending the Fitbit to be checked.

Sent from my iPhone