Versa 2 shows a "Data not cleared" message

[Meaghanp]

My fitbit was working fine and then I wake up the next day to the message “data not cleared sync and try again”. I have tried to sync it but it won’t go through and it’s driving my crazy not getting it to work. I haven’t even had it for a full year 😞

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Meaghanp, welcome to our Fitbit Community. I'm sorry to hear about the "Data not cleared" message that your Versa 2 displays. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please restart your Versa 2 as described in this help article. After this, try setting up your watch from scratch and see if the message disappears.

Keep me posted on the outcome.

[Meaghanp]

I have attempted both and have have no such luck. It will appear to restart as I see the Fitbit logo but once it is done it returns. And removing the device and attempting to set it up from scratch has not worked

[MarreFitbit]

Hi there @Meaghanp, welcome on board. I'm sorry to hear that you're still getting the error message on your watch. Thanks for following the suggestions from the previous post. I'll be glad to continue helping you.

Please note that the message you're receiving on your watch's screen ("Data not cleared, Sync & Try and again") usually appears when you've performed a factory reset without first unpairing the watch. That being said, I'd recommend trying the following steps:

• Remove your watch from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your watch again.
• If there is no connection, restart your watch.

If you can't get started with your watch, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Let me know how it goes. 

[Meaghanp]

I have gone through the steps to set it up and it gets stuck on the "found it, connecting to device" page it's been attempt to connect for about 20 minutes now with no change. I tried to restart it like you said and no such luck. I also tried doing the troubleshooting in the article you sent and have had no luck.

[RPhPRN]

I’ve attempted the same chain of instructions in hopes to correct this issue, but I also have had no such luck with reestablishing my Versa2. I’m currently attempting to allow the battery to completely die which is taking forever because the watch isn’t being used, plus, it shuts itself off now.

Dr. Jennifer M Williams, PharmD
Sent from my iPad