help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 shows a "No Device Found" message

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2020 13:36 - last edited on ‎09-05-2020 06:11 by Fitbit Moderator

‎08-24-2020 13:36 - last edited on ‎09-05-2020 06:11 by Fitbit Moderator

For the last 3 weeks or so, my versa 2 will only sync periodically.  When I try to sync, it shows "No Device Found".  In order to get it to sync, I have to restart my phone.  I have a motorola moto z4.  I have disconnected and restarted the blue tooth, i have restarted the app, I have removed and reinstalled the app.... I am updated on the latest firmware.  This issue causes me to restart my phone multiple times a day.  Help.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-05-2020 06:10

‎09-05-2020 06:10

Hi @cooke1127, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it's not syncing with your phone properly. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎09-10-2020 12:06

In response to JuanJoFitbit

‎09-10-2020 12:06

Hi JuanJo,

 

Thanks for the info.  I followed the steps in the article and I have not had any issues for a couple of days.  Hopefully, the issue has been resolved and I am all good.  I appreciate your help!  Take care....

Best Answer
0 Votes