Versa 2 shows wrong time and date

[cjmcp]

My fitbit versa2 which I got this week and set up as suggested, had shown 1 hour slow and the date is one ahead, like now it shows 5:25 instead of 6:25 and shown Friday the 25th.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @cjmcp, due to the recent events, I apologize for the delayed response, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Versa 2 since it shows the wrong time and date. In order to fix this issue, restart your Versa 2 as described in this help article. After this, sync your watch and see if the time and date get corrected.

Keep me posted on the outcome.

[cjmcp]

got it figured out a few weeks ago.

Thanks

[JuanJoFitbit]

Hi @cjmcp, thank you for getting back. I'm glad to hear that you managed to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[SohaK.]

I tried the same restarting my Versa 2 but the date and time are still wrong and it won't sync

[Tmb060690]

Same, happens to me all the time. 

[Guy_]

@SohaK. @Tmb060690 

Restarting your watch [and may be phone] and syncing will resolved the time issue normally.

However if its not syncing you need to resolve that issue, here Sync setup and troubleshooting and once sorted the time will be right.

However, as the date is wrong it seems like the watch was never connected with your phone. Was it setup on your phone? And how wrong is the date?

In which case it may require

In the phone Fitbit App

Click on profile photo [top left]

Click on  + Set up a Device

Follow the installation instructions