Versa 2 side button not working

[AnnaTerr]

Hi, I have a Versa 2 & the side button has not working. I have tried the usual maintainence (cleaned the button, shutdown/restarted & charging) but no improvement. Does anyone have any other suggestions please?

[EstuardoFitbit]

Hi there @AnnaTerr. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa.

I recommend trying to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Once you've done that, please restart your Versa by following these steps How do I restart my Fitbit device? 

[NoMoneyNoHope]

The button seems stuck and unable to retract. Even after the suggested cleaning methods it has not moved. 

[EstuardoFitbit]

Hi there @NoMoneyNoHope, I hope your doing well.

Since the steps that were recommended did not work, I've gone ahead and requested a case for you with our support team. They might contact you via email address as soon as possible to get this issue resolved. 

[AnnaTerr]

Thank you

Sent from my iPhone

[Gal4U2Nv]

I have this same problem with mine and the touch screen has also stopped responding. Contacted customer support and apparently there’s nothing they can do about it 😤

I only had this one replaced by Fitbit in February because the front of my Fitbit face was coming away from the back! 

[EstuardoFitbit]

Hi @AnnaTerr, you're very welcome. 

@Gal4U2Nv Welcome to the Fitbit Community.

In this case, my best recommendation would be to keep an open conversation with our support team or contact them back if you have any concern or question about the outcome of your case.