Versa 2 side button won't work

[Shanbow123]

My side button in my versa 2 stopped working and I cannot get back to the main screen sometimes. I'm also unable to turn off my versa 2 niw due to the button not working 

Moderator edit: format. 

[Guy_]

Hi @Shanbow123 - make sure the watch has nothing lodged around the button, then sync and do a Shutdown from the watch Settings menu. Wait at least 10 seconds [to allow it to complete] before placing it on charge to restart it and charge it. If it's already charged just push the button for a second and wait.

Either of those steps might cure it.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Shanbow123. I'm sorry to hear that your Versa 2 side button is not working. 

As @Guy_ mentioned clean your button around with a toothbrush, a little piece of cotton with alcohol or canned air and after that follow the instructions he provided.

Thanks  for the assistance @Guy_.

Please let us know how it goes. 

[Nesthead]

Hi Andrea, 

I too am having the same problem - have tried the suggestions (air/clean/reset) above but no luck. 

Home button can still depress but the Versa will not go back a page/back to home page - remains on same page until screen goes black and it refreshes to the clock face. 

Any suggestions?

Thanks

[AndreaFitbit]

Welcome to the Fitbit Community, @Nesthead. Thank you for letting me know that you have tried the suggestions above with no luck. 

I understand how frustrating this could be and I went ahead and created a case on your behalf and a customer support representative will contact you soon.

See you around. 

[Nesthead]

Thanks very much Andrea, appreciate the help 👍

[AndreaFitbit]

You're very welcome @Nesthead.

Have an amazing day!