Versa 2 side button

[SunsetRunner]

My side button has stopped working completely. The watch is only a few months old so this is quite annoying. Very disappointed. 

[Guy_]

Hi @SunsetRunner - could be a minor issue, try Shutdown from the watch Settings, About menu. Wait at least 10 seconds before placing it on the charger.

You can also chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support. They may help you with a factory reset, which must not be rushed.

If nothing works take it back to where you bought it for replacement.

[Michellejade]

Hello Tifani,

I got mine on 26th November, just 2 weeks ago and my side button has stopped working too.

where do we get help?

[Michellejade]

Hello there,

I tried this but still the same.

I bought mine on Takealot - should I request a return?

thank you