Versa 2 sleep, heart rate and SpO2 tracking issues

[GCIuser123]

Not tracking sleep, heart rate or SPO it is only tracking steps how to you correct that.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @GCIuser123, welcome to our Fitbit Community. Since you mentioned that your Versa 2 stopped tracking your sleep, heart rate and SPO, I'd like you to try the troubleshooting steps that are listed in this help article in order to fix the heart rate tracking issue.

After this, check out this help page, which explains how your Fitbit device tracks your sleep data. Finally, visit this article, which explains how the SpO2 feature works.

After trying these steps, monitor your watch and see if the issues get fixed.

Keep me posted on the outcome.

[GCIuser123]

I tried the reset and then turned it on and off still have the same problem.
Steps work and stairs work but nothing else. Worked great for about 5 months.
Is there anything else I can try?


Pat Edgar
Gulf Coast International, LLC
Ph: 337-365-0459
Cell: 337-967-0022

[JuanJoFitbit]

Hi @GCIuser123, thank you for trying the troubleshooting steps previously shared. I'd like you to try one more workaround, which has been helpful for this type of issues.

Please try a factory reset. To do so on your device, follow the steps below.

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, set up your watch from scratch and see if your Versa tracks sleep, heart rate and SpO2 properly.

Keep me posted on the outcome.

[GCIuser123]

I did the reset. It still will not show heart rate,SPO etc. Also noticed that it doesn’t count stairs correctly because my office is up stairs after reset, it showed 1 probably had at least 5. Not sure about the steps.

Sent from my iPhone

[JuanJoFitbit]

Hi @GCIuser123, thank you for getting back and trying the recommended steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.