01-11-2020
07:48
- last edited on
01-20-2020
12:33
by
AlejandraFitbit
01-11-2020
07:48
- last edited on
01-20-2020
12:33
by
AlejandraFitbit
Hi,
I just got a Versa 2, I wear it all the time, unless its charging. It’s synced. Some mornings I get a sleep score and sometimes I don’t. How do I make sure I get one?
Thanks.
Moderator edit: subject for clarity
01-20-2020 12:34
01-20-2020 12:34
It's great to see you here, @GreenHouse201.
I am sorry for the delay in respond. You must see sleep stages to see a sleep score. For more information, see What should I know about sleep stages?. If you see sleep stages but don’t see a sleep score:
Let me know the outcome. 🙂
01-23-2020 08:12
01-23-2020 08:12
01-23-2020 08:12
01-23-2020 08:12
Hi Alejandra. Thanks for your reply. I didn't reply immediately because I wanted to start from scratch - I restored my Fitbit versa 2 to factory settings and removed the app from my iphone, and then started all over again.
I still don't see sleep stages or get a sleep score! I have no idea why - I'm beginning to think there is something wrong with my Fitbit.
I do get the total time I slept, and the breakdown of how often I was restless or awake.
I do NOT get any information on deep sleep, REMS, etc. And I do NOT get a sleep score.
Is there something wrong with my Fitbit?
Thanks very much -Meg (GreenHouse201)
01-23-2020 08:36
01-23-2020 08:36
Your sleep score appears on your phone (once you have the app installed) not on your Fitbit. On the dashboard, click on the moon with the z to see your sleep. Click on each individual blue line to see the quality of the sleep.
01-23-2020 08:59
01-23-2020 08:59
01-23-2020 11:29
01-23-2020 11:29
Is your heart rate enabled? I know you probably assumed it was as previous fitbits always came enabled but that was the problem with my sleep issues
01-23-2020 12:39
01-23-2020 12:39
01-26-2020 04:56
01-26-2020 04:56
I've noticed that my Versa is now frequently not recording a sleep score on my phone. I've found that if I sign on to Fitbit on my computer or iPad, it will show a full sleep score for the week and then it feeds the information to my Versa. Not optimal, but it seems to work. I also reset it to "sensitive."
01-26-2020 06:16
01-26-2020 06:16
10-08-2020 16:35
10-08-2020 16:35
Will try tonight as I always turn on & off sleep. So will see if automatic works with the sleep score. Very intermittent recording. Agree appears to be a bug