03-06-2021 06:44 - last edited on 03-08-2021 14:08 by RicardoFitbit
03-06-2021 06:44 - last edited on 03-08-2021 14:08 by RicardoFitbit
My versa 2 only tracks my sleep until around 1:30 am every night. Anyone else having this problem? I’m wearing it snug enough, and it is up to date.
Moderator Edit: Clarified subject
03-06-2021 09:41
03-06-2021 09:41
Talking with Fitbit support about it now. Just started a couple or three weeks ago. Doesn’t happen every night but three times this week. Ugggh.
03-08-2021 14:11
03-08-2021 14:11
Hi @CourtneyM. and @Kcr1, welcome to the Community Forums.
@CourtneyM. Thanks for bringing this to our attention and for the details that were shared. For me to better assist you and further investigate, can you please let me know when was the first time you experienced this issue and how many times since then? Which phone are you using to sync your Versa 2? There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages, find them as follows:
@Kcr1 Your post is appreciated. Since you're talking with our Customer Support team and I'm unable to access such information to accordingly assist you, my best advice will be to keep in touch with them if you need more help or if you have questions about the information they provide you. I'll be here if you need anything else.
Looking forward to your reply.