help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 static screen issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-18-2021 10:48 - last edited on ‎07-19-2021 07:25 by Fitbit Moderator

‎07-18-2021 10:48 - last edited on ‎07-19-2021 07:25 by Fitbit Moderator

Please help! My Versa 2 has, for about a month now been either a straight black screen or flashing yellow/green static across the screen. I've tried everything multiple times from restarting it, to the Fitbit troubleshooting videos on YouTube, to changing the clock faces, to charging it and trying all over again, but nothing is working. Is there a warranty on this/ can I send it in and have it fixed or replaced? Very sad, I love my Versa 2!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-19-2021 07:24

‎07-19-2021 07:24

@JCoetzee Welcome to our Fitbit Community. I totally understand how you feel about the screen issue that your Versa 2 has experienced. By the way, thank you for trying to get it resolved before contacting our forums.

 

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and review the status of your Fitbit device.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes