01-08-2021 06:39 - last edited on 01-08-2021 16:26 by LiliyaFitbit
01-08-2021 06:39 - last edited on 01-08-2021 16:26 by LiliyaFitbit
In the last 2 days I've hit my steps by mid afternoon, I looked last night and 2000 steps had disappeared? The same has happened today? Any advice on how to fix this?
Moderator edit: subject for clarity
01-08-2021 07:16
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
01-08-2021 07:16
Is it a problem with your watch face showing incorrect values?
You can verify this by going to the Today app [swipe up] and check the steps.
The steps in Today app and the Fitbit phone app should match after syncing.
If they don't, restart the watch and phone though probably not necessary.
Logout of Fitbit app [click profile photo, top left, scroll to bottom]
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Author | ch, passion for improvement.
Best Answer01-08-2021 09:53
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
01-08-2021 09:53
Did you manually log, through the app, any type of exercise?
Best Answer01-09-2021 07:32
01-09-2021 07:32
No I let the watch auto recognize exercise, I've never manually added to the app
Best Answer