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Versa 2 stopped counting activity

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‎01-07-2021 09:10 - last edited on ‎01-08-2021 12:26 by Fitbit Moderator

‎01-07-2021 09:10 - last edited on ‎01-08-2021 12:26 by Fitbit Moderator

My versa has stopped counting up all my steps and activists all remain at. 0 since I added it to my old account

 

Moderator Edit: Clarified subject

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‎01-07-2021 10:20

‎01-07-2021 10:20

This is normal.

 

If you change accounts the permissions are lost. You can upload information thats in the watch only.

 

You need to reinstall the clock face under the new account and give it permissions for the new [old] account, or if its already there in your existing clock faces on the old account, toggle the permissions.

 

You can verify this by switching to the Today app on the watch, steps and stuff should still be working, it seems it has system permissions, even if the clock face shows nothing.

Author | ch, passion for improvement.

View best answer in original post

Best Answer
1 REPLY 1

‎01-07-2021 10:20

‎01-07-2021 10:20

This is normal.

 

If you change accounts the permissions are lost. You can upload information thats in the watch only.

 

You need to reinstall the clock face under the new account and give it permissions for the new [old] account, or if its already there in your existing clock faces on the old account, toggle the permissions.

 

You can verify this by switching to the Today app on the watch, steps and stuff should still be working, it seems it has system permissions, even if the clock face shows nothing.

Author | ch, passion for improvement.

Best Answer