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Versa 2 stopped functioning properly!

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‎01-18-2020 11:02

‎01-18-2020 11:02

My versa 2 stopped scrolling, touch screen stopped working and now I cant get the buttons to do anything! It is a hit and miss even get the clock to display. 

I have already tryed re setting back to default settings using my Samsung S7 but it didnt fix anything, I now cant reset any functions on the watch as I cant get to anything!  I'm about over this Versa!  Any suggestions?

 

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‎01-18-2020 11:27

‎01-18-2020 11:27

Hi @SCAU55 , contact Customer Support, you seem to have a faulty device. Regards kuzibri

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‎01-22-2020 06:06

‎01-22-2020 06:06

I contacted customer service at fitbit.com and after walking me thru some options it was confirmed I had a defect in the watch itself. They have sent me a replacement.

They were very helpful.

 

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