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Versa 2 stopped receiving notifications from iPhone

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‎08-03-2020 21:23 - last edited on ‎08-04-2020 05:15 by Fitbit Moderator

‎08-03-2020 21:23 - last edited on ‎08-04-2020 05:15 by Fitbit Moderator

All of a sudden last week, Versa 2 is NOT receiving any notifications from iPhone.  The support department is pretty incompetent and keep telling me that this is a known software issue on their side since September 2019 with no ETA to resolution.  I even escalated this to a supervisor (Kwesi) and she is clueless as well and only giving me a runaround.

It is really hard to believe that so wondering if others are also having this problem and how you may have addressed it?

 

Moderator Edit: Clarified subject

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‎08-04-2020 05:19 - edited ‎08-04-2020 05:20

‎08-04-2020 05:19 - edited ‎08-04-2020 05:20

Hi there @MJ888, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

 

As our Support Team, we’re aware of this issue that started back in May 2020 and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


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‎08-04-2020 19:44 - last edited on ‎08-06-2020 05:53 by Fitbit Moderator

In response to MarreFitbit

‎08-04-2020 19:44 - last edited on ‎08-06-2020 05:53 by Fitbit Moderator

Appreciate your concern.  Unfortunately, that doesn't help fix the problem.  Do you have a resolution in mind?  How about sending me a new device as it appears that this problem is intermittent and maybe linked to some obscure setup/firmware on a particular device?  This problem creeped up on my last week, so that tells me that it is to do with the firmware on this particular device.

 

Moderator Edit: Formatting

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‎08-06-2020 05:57

In response to MJ888

‎08-06-2020 05:57

Hi there @MJ888, thanks for getting back. I totally understand where your concern is coming from. 

 

If you've exhausted all troubleshooting steps to fix your watch and have contacted our Support Team, but are not satisfied or agree with the resolution of your case, please get in touch with our them again or you can check our warranty policies here for a better understanding of the information that they provided to you.

 

Let me know if you have any additional questions.

Maria | Community Moderator, Fitbit


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‎08-06-2020 06:54

In response to MarreFitbit

‎08-06-2020 06:54

My device is under warranty and the Support folks (including the supervisor that I mentioned) just don't get it.  They have no clue and have no data to go by - other than it is a known issue and we are working on it with NO date for resolution.  DOESN'T HELP MUCH AT ALL.  I even discussed sending me a new device (under warranty) to try out.  I feel they don't care about customer satisfaction and are not willing to help.  I wish other customers take a note of this and think carefully about buying Fitbit.

 

Can you talk to them or help here?

 

 

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