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Versa 2 stopped receiving notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2020 18:04 - last edited on ‎08-27-2020 13:00 by Fitbit Moderator

‎08-24-2020 18:04 - last edited on ‎08-27-2020 13:00 by Fitbit Moderator

Hi

 

Since the last week I’m not receiving notifications on my Versa 2.

 

need help

 

thanks 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎08-27-2020 13:08

‎08-27-2020 13:08

Hi there @Robervail, welcome to the Community Forums. Thanks for letting me know that your Versa 2 stopped receiving notifications, I'll be glad to help you with this. 

 

If you haven't done so yet, I suggest following the steps provided in this help article: Troubleshooting quick tips for iPhones. 

 

Give this a go and let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


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‎08-27-2020 13:26

‎08-27-2020 13:26

Screenshot_20200827_212350_com.android.chrome.jpg

 Follow these steps, mine works fine now. Before you follow them, go to your fitbit under apps and clear data then resign in and follow the above. 

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‎08-27-2020 13:43 - edited ‎02-18-2024 04:33

In response to Jsnowden

‎08-27-2020 13:43 - edited ‎02-18-2024 04:33

Hi there @Jsnowden, thanks for stopping by and for the tips you shared. I'm glad to hear you're back in business. 

I would like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-27-2020 20:31

In response to MarreFitbit

‎08-27-2020 20:31

Yeah I did it and it started back 

 

but once a time I don’t get the notification 

 

thanks 

 

Bob

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‎08-28-2020 02:02

In response to Robervail

‎08-28-2020 02:02

Did you do all the steps in the picture? As it's the apps battery optimization that is the problem it seems. I was having to clear data every single day on a brand new device was so close to sending it back for a refund. Fitbit really ought to stick a banner in the app to help all the people that have this issue with android phones. 🙄

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‎08-28-2020 05:22

In response to Robervail

‎08-28-2020 05:22

Ok did it will see how it goes

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