Versa 2 stopped receiving notifications

[Robervail]

Hi

Since the last week I’m not receiving notifications on my Versa 2.

need help

thanks 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Robervail, welcome to the Community Forums. Thanks for letting me know that your Versa 2 stopped receiving notifications, I'll be glad to help you with this. 

If you haven't done so yet, I suggest following the steps provided in this help article: Troubleshooting quick tips for iPhones. 

Give this a go and let me know if you need further assistance. 

[Jsnowden]

 Follow these steps, mine works fine now. Before you follow them, go to your fitbit under apps and clear data then resign in and follow the above. 

[MarreFitbit]

Hi there @Jsnowden, thanks for stopping by and for the tips you shared. I'm glad to hear you're back in business. 

I would like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Robervail]

Yeah I did it and it started back 

but once a time I don’t get the notification 

thanks 

Bob

[Jsnowden]

Did you do all the steps in the picture? As it's the apps battery optimization that is the problem it seems. I was having to clear data every single day on a brand new device was so close to sending it back for a refund. Fitbit really ought to stick a banner in the app to help all the people that have this issue with android phones. 🙄

[Robervail]

Ok did it will see how it goes