help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stopped receiving text messages

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-17-2020 15:24 - last edited on ‎03-18-2020 04:20 by Fitbit Moderator

‎03-17-2020 15:24 - last edited on ‎03-18-2020 04:20 by Fitbit Moderator

Am no longer getting text messages on Versa 2. Checked settings and restarted fitbit and phone several times.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-18-2020 04:19

‎03-18-2020 04:19

@betseeb, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it stopped receiving text messages. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to know what is the brand and model of your phone.

 

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎04-08-2020 07:52

In response to JuanJoFitbit

‎04-08-2020 07:52

It's a Samsung Galaxy s9. SM-G960U1

Best Answer
0 Votes