help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Vesna not tracking steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-08-2020 04:49

‎04-08-2020 04:49

Hi,

My Vesna is not registering my steps.

i have turned it off, disconnected from Bluetooth and still no luck.

has some had this same problem and fixed?

please help!!!

kind regards 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-08-2020 04:50

‎04-08-2020 04:50

Hi,

My Versa is not registering my steps.

i have turned it off, disconnected from Bluetooth and still no luck.

has some had this same problem and fixed?

please help!!!

kind regards 

Best Answer
0 Votes

‎04-08-2020 07:21

‎04-08-2020 07:21

you try a restart of the Fitbit? Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎04-08-2020 07:48

In response to April_F

‎04-08-2020 07:48

I'm having same issue. I've done a reset. Turned it off & on. Even did the factory reset. My Versa is not tracking any data at all. Says all software is up to date. It is charged. Any advice out there??

Best Answer
0 Votes