help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stopped registering my EOV

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-21-2020 06:41 - last edited on ‎09-24-2020 05:48 by Fitbit Moderator

‎09-21-2020 06:41 - last edited on ‎09-24-2020 05:48 by Fitbit Moderator

Hello,

 

My Estimated oxygen variation stopped working as from 16/09/2020. Can anyone help me how to start this again.

 

Thanks.

 

Antonia

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-24-2020 05:47 - edited ‎04-06-2024 03:55

In response to MarciM

‎09-24-2020 05:47 - edited ‎04-06-2024 03:55

Hi there @tonninka, welcome to the Community Forums. I'm sorry to hear that your Versa 2 stopped registering your Estimated Oxygen Variation since Sep 16th, I understand where your concern is coming from. I'll be glad to help you with this.

I was wondering the same as @MarciM, would you mind giving us more details of your issue?

In the meantime, if you haven't done so yet, please force close the Fitbit app. If issue persists, please perform a factory reset (Settings app > About > Factory Reset). I had a similar issue with my EOV graph for a couple of days where I was receiving sleep stages but my EOV graph was blank. However, after trying what I suggested, everything started working again.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎09-21-2020 07:11

‎09-21-2020 07:11

Hi @tonninka 

I'm sorry to hear you are having a problem with your Versa. Can you please share a bit more about what the problem is and when it first occurred. For example, did you first see the problem as an update? Once I have a bit more information, I'll see what I can do to help.

Marci | Bellevue, WA
Best Answer

‎09-24-2020 05:47 - edited ‎04-06-2024 03:55

In response to MarciM

‎09-24-2020 05:47 - edited ‎04-06-2024 03:55

Hi there @tonninka, welcome to the Community Forums. I'm sorry to hear that your Versa 2 stopped registering your Estimated Oxygen Variation since Sep 16th, I understand where your concern is coming from. I'll be glad to help you with this.

I was wondering the same as @MarciM, would you mind giving us more details of your issue?

In the meantime, if you haven't done so yet, please force close the Fitbit app. If issue persists, please perform a factory reset (Settings app > About > Factory Reset). I had a similar issue with my EOV graph for a couple of days where I was receiving sleep stages but my EOV graph was blank. However, after trying what I suggested, everything started working again.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes