help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stopped syncing HR & Sleep Data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2024 05:49 - edited ‎10-09-2024 10:36

‎10-07-2024 05:49 - edited ‎10-09-2024 10:36

My Versa 2 stopped syncing sleep & HR data today (10/7/24). Fitbit status page shows everything is working. Anyone else having a problem? 
Over past 2 mos also getting intermittent error using charger> not enough power detected. USB outlet is hard wired so appears to be a problem w/the charger.

** 10/9/24 Update** 

My Versa 2 started syncing HR & sleep data again after a delay of 48 hrs. The sleep data was recaptured but HR data remains blank for that 48 hr period.

Screenshot of charger issue mentioned in my post: 

IMG_7685.jpeg

 

Best Answer
Labels:
0 REPLIES 0