01-26-2021
07:19
- last edited on
01-26-2021
13:59
by
MarreFitbit
01-26-2021
07:19
- last edited on
01-26-2021
13:59
by
MarreFitbit
Fitbit and app wont sync after latest update. I was literally just told by a tech that all I could do was try to sync my fitbit to another device. This latest update sucks and needs to be fixed asap
Moderator Edit: Clarified subject
01-26-2021 14:00 - edited 02-26-2024 03:27
01-26-2021 14:00 - edited 02-26-2024 03:27
Hi there @Illtypical, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.
If you're still running into syncing difficulties with your Versa 2, please feel free to update your support case so our Support Team can continue to help you.
In addition, please make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?
Keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
01-26-2021 14:15
01-26-2021 14:15
01-26-2021 14:21
01-26-2021 14:21
Mine won't sync either. I have an Android phone which is suported by fitbit. I have done all the things I was told to do and it still won't work. Now it's just a plain old watch. I need the tracker to work. Something needs to be done.
01-26-2021 14:22
01-26-2021 14:22
@Illtypical Please feel free to update your support case so our Support Team can continue to help you.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
01-26-2021 14:26
01-26-2021 14:26
Fix it!!!!
01-26-2021 14:28
01-26-2021 14:28
01-26-2021 15:50
01-26-2021 15:50
They are providing no help at all in this matter......
01-26-2021 15:51
01-26-2021 15:51
Pretty sure she is talking to Fitbit support when she says "Fix it!"...