Versa 2 stopped syncing after the update

[Ramon111]

Versa 2 after update doesn't sync and I can't use qlexa ..which is one of the main features of the smart watch. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Ramon111, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

As per the description of your post, it seems that your watch has been unpaired from your Fitbit app after the update. That would explain why it has stopped syncing and why Alexa isn't working either. 

To see when was the last time your watch has synced or to check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. If your isn't paired anymore, please set it up again by following these steps How do I set up my Fitbit device?

If you continue having syncing difficulties after re-linking your Versa 2, please see Why won't my Fitbit device sync? 

Let me know how it goes.

[Ramon111]

U tried everything I get to the point where it says enter 4 digit number
and it always fails ..its not syncing at all

[MarreFitbit]

@Ramon111 I appreciate you had followed the tips and recommendations provided above. 

Let's move on to the next steps. To do so, please:

1. Remove your Versa 2 from your Fitbit account and also make sure it's no longer showing/paired to your phone's Bluetooth settings. 
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Log into your Fitbit account in your new phone.
6. Setup your Versa 2

For more troubleshooting steps, please see: Why can't I set up my Fitbit device?

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

[Ramon111]

Yes I did all of that I even factory reset my versa 2 reconnected but now
it always says connection lost ..with the red exclamation mark ..its not
syncing no matter if I disconnect or reconnect....the new update bricked
the versa 2 its not jiat me its alot of versa 2 owners.. maybe run that
information up the chain of command and reconfigure the update worldwide..
many versa 2 owners have posted today that theirs has stopped working

[MarreFitbit]

@Ramon111 Thanks for the update. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.