Versa 2 stopped syncing and now won't boot

[Myq13]

Earlier this week my Versa 2 stopped syncing with my Pixel 4.  I checked bluetooth on both devices.  I removed the fitbit from the app, and then when I tried to add it in again, the app would find it, but couldn't connect.  I tried removing and reinstalling the app, same results.  Today I tried resetting the fitbit to factory defaults and now it won't boot up at all.  I just get the fitbit logo for a few seconds then it fades away.

[Guy_]

If you did a factory rest you need to reinstall the watch see post.

Make sure there are no other Bluetooth devices on nearby.

[Creeperawman271]

My Versa 2 ran out of battery and now it won't sync so the time won't update! 😥

[Guy_ · Accepted solution]

@Creeperawman271 

For your sync problem - Have you tried logging out of the Fitbit App, restarting both watch and phone.

Can you see if this simple Sync tip works perhaps?

[Myq13]

I tried logging in and out, have not tried the tip yet.  However I still can't get the watch to connect to my phone.  Using the fitbit app, I can find the watch, but can't connect to it.

[Guy_]

@Myq13  It won't reconnect after a factory reset unless you did the setup again of the watch suggested earlier.

[Guy_]

@Myq13  If its getting stuck in setup you need to

• Remove the watch from your Bluetooth on the phone
• Remove your watch  from your Fitbit account in the App
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth. Setup your watch again, with "+ Set up a device"
• If there is no connection, restart your watch.

[Myq13]

That didn't work either 😞

[Lbell1]

My fitbit went weird same day aswell, really nice lady at fitbit support talked me thru wat to do. Call 02033896416 and they'll talk u thru it all.

Tip * make sure got ur fitbit charger ready to plug in wen they tell u.