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Versa 2 stopped syncing and now won't set up

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My Fitbit stopped syncing. I tried to sync it and it would not work. Tried to reboot and sync and still nothing, despite force quitting the Fitbit app as well as reinstalling.

Then tried to remove and add my Versa 2 but the app will not allow me to. It searches for ages and then says to check whether it is on. It is on and in the charger but the app still does not register. If I look at devices nearby to connect to, the Versa 2 doesn't even show as a Bluetooth connection. 

 

Please help. Only a few months old. First issue and it is driving me mad!

 

 

Moderator edit: subject for clarity 

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7 REPLIES 7

My Versa did this last year, so I returned it to the retailer I purchased it from. The watch isn't repairable. 

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Welcome to the Fitbit Community, @eclaire21 @Suzannelgnz.

@Suzannelgnz I appreciate your participation in the Forums and sharing your experience and solution. 

@eclaire21 Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? Please find the complete troubleshooting instructions at Why can't I set up my Fitbit device? 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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I am having the same issue.  I have tried everything short of factory reset.  This is my 3rd Fitbit and the first that has made it past the 6 month mark. Have you had any luck so far getting it to sync?

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Welcome to the Fitbit Community, @Bgrrl.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend making sure your Fitbit app is updated to the latest version and confirming the complete troubleshooting tips at Why won't my Fitbit device sync?

Hope this gets you back on track!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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I have been having the same problem for 2 days now and it is driving me nuts. I have tried everything suggested with no luck!

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Yep I'm having the same issues as well. It's incredibly frustrating! I get the app to forget my watch and re-pair it but it takes ages to connect and now won't even connect and set up.

 

Have had this issue ongoing for ages now and getting a bit tired of it - have tried all the steps as suggested. Just want my watch to work!

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Welcome to the Fitbit Community, @Tumbles1990It’s good to see you in the community, @Jibsy.

Thanks for the details shared in your posts and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. If you've already tried the troubleshooting instructions to set up your devices, I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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