Versa 2 stopped syncing to my Android phone

[Melissak07]

My versa 2 will not sync to my android phone. I have rebooted both, unpaired my watch. Force stopped the app. Undownloaded the app and re-download it. Nothing works! Very disappointed, have never had this problem 

Moderator Edit: Clarified subject

[Guy_]

Try removing the Bluetooth entry on the phone and logging out of the Fitbit App.

Shutdown both watch and phone - wait 2 minutes and restart both.

then try Tips to pair Sense via Bluetooth works for Versa 2 [no need to turn off/on Bluetooth]

It that fails try " + Set up a device" to refresh the setup.

[Tburgardt]

My Bluetooth won't let me connect to my versa 2. It says an app is required. Which I obviously have the app and I approved all of the permissions. 

Update: It's the update Android had a few days ago. I had issues with everything now its just fitbit. My Bluetooth won't even let me connect to my watch. I had to download the app and connect to my iPad. It's working just fine on there. 

[Guy_]

Ignore the Bluetooth message - its saying use the Fitbit App not Bluetooth to connect to the phone.

If you follow the steps given it should work once you use the App to do the work, not Bluetooth.

[MarreFitbit · Accepted solution]

Hi there, @Melissak07 and @Tburgardt. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 smartwatches before reaching out. I understand how disappointing this can be. 

As per the message on the watch's screen (To start download the Fitbit app), it seems that your watch is asking you to pair it.  So, to the both of you, I'd suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Versa 2 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Also, please make sure that your Android phones meet the requirements listed here.