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Versa 2 stopped syncing with iPhone 7 Plus

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‎06-03-2020 10:15 - last edited on ‎06-21-2020 17:08 by Fitbit Moderator

‎06-03-2020 10:15 - last edited on ‎06-21-2020 17:08 by Fitbit Moderator

Yesterday I updated my Versa 2. Now it is no longer discoverable on my iphone 7 plus. I went through all the steps with the tech and no luck! Now what? I have ios 13.4.1 on my phone. Any ideas? I’m super unhappy ☹️

 

 Moderator Edit: Clarified subject

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‎06-21-2020 17:12 - edited ‎09-30-2023 05:34

‎06-21-2020 17:12 - edited ‎09-30-2023 05:34

Hi there @MrsMustard, thanks for stopping by. I'm sorry to hear that your Versa 2 stopped working to your iPhone 7 Plus. Thanks for letting me know that you went through all the steps with our Support Team. 

I'd recommend trying the following steps in case you've missed any of those:

  1. Go into your phone's bluetooth menu > tap on the icon next to their Fitbit device > and Press Forget this device
  2. From there you can re-establish your bluetooth connection between the device and app by opening their Fitbit app and pulling down on the screen to force a manual sync. From there the system notification for bluetooth pair authorization should appear, tap pair.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-21-2020 17:12 - edited ‎09-30-2023 05:34

‎06-21-2020 17:12 - edited ‎09-30-2023 05:34

Hi there @MrsMustard, thanks for stopping by. I'm sorry to hear that your Versa 2 stopped working to your iPhone 7 Plus. Thanks for letting me know that you went through all the steps with our Support Team. 

I'd recommend trying the following steps in case you've missed any of those:

  1. Go into your phone's bluetooth menu > tap on the icon next to their Fitbit device > and Press Forget this device
  2. From there you can re-establish your bluetooth connection between the device and app by opening their Fitbit app and pulling down on the screen to force a manual sync. From there the system notification for bluetooth pair authorization should appear, tap pair.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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