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Versa 2 stopped syncing

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‎11-01-2020 17:22 - last edited on ‎11-01-2020 21:35 by Fitbit Moderator

‎11-01-2020 17:22 - last edited on ‎11-01-2020 21:35 by Fitbit Moderator

2 days ago my fitbit stopped syncing. I dont get any notifications. I tried everything on your forum. Reinstalled app, restarted fitbit, checked my settings...nothing still. What can I do?

 

Moderator Edit: Clarified subject

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‎11-01-2020 21:35 - last edited on ‎08-25-2025 06:10 by Fitbit Moderator

‎11-01-2020 21:35 - last edited on ‎08-25-2025 06:10 by Fitbit Moderator

Hello @Alext2010, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎11-01-2020 21:52

In response to RicardoFitbit

‎11-01-2020 21:52

Hello, thank you. I tried all these steps.

Alex
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‎11-02-2020 07:01

In response to Alext2010

‎11-02-2020 07:01

I’m having same problem, and have tried all suggestions.  Happened with the time change.  No sleep, no heart rate, will not sync.

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‎11-02-2020 09:14

In response to RicardoFitbit

‎11-02-2020 09:14

I am having the same issue. When I turn off and on my Bluetooth on my iPhone, I do not have the option to "forget this device" for my Versa 2. I am on Version 35.70.8.0 but when I try to update, the searching button keeps going around and around.

 

What else can I try? There has been so syncing since the end of September. 

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