Versa 2 stopped syncing

[Firmfaith]

I'm getting very frustrated. Have tried everything. This has happened before. Guess have to be patient.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Firmfaith. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling.

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Firmfaith]

OK, will do. I am at work now but when I get home I will try what you suggest.

[MarreFitbit]

@Firmfaith Sure thing! I'll be around if you need further assistance. 🙂

Have a good day.