Versa 2 stopped syncing

[JasperC]

Suddenly unable to sync versa2..any suggestions? 


Moderator Edit: Clarified subject

[Joye1]

Same here stuck on flashing logo  it's a lot of versa 2 customers the company is responsible for this 

[BerthaGomez]

Same. It shows up in my Bluetooth as connected, but no data comes into the app.

[MarreFitbit]

Hi there, @JasperC. Welcome to the Fitbit Community Forums. @Joye1 Thanks for stopping by! I appreciate the details you've shared regarding the issue with your Versa 2 devices. I understand where your concerns are coming from. 

If you haven't done so yet, I'd recommend trying the following:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.