Versa 2 stopped syncing

[lpc19]

My Versa 2 has stopped syncing. I cannot get it to pair with my phone. It has not happened before. 

Moderator Edit: Clarified subject

[Guy_]

Hi @lpc19 - if you have the new V4 Fitbit App there can be a problem staying connected.

Either toggling Bluetooth off/on, restarting the watch or even the phone may resolve allow it to sync temporarily.

[MarreFitbit]

Hi there, @lpc19. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that your Versa 2 has stopped syncing with your Fitbit app. I understand where your concern is coming from as this hasn't happened before. We're here to help!

If the steps recommended by @Guy_ don't do the trick, please try the steps below in the order listed: 

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

[lpc19]

Thank you, but I found it too complicated to follow your suggestions, and I
would worry that if I unpaired all other devices, I might have problems
reconnecting them to Bluetooth.

Linda

[TessaRose]

I was having this issue and was on the verge of buying a new Fitbit. I followed every single step you were instructed, but refused to call CS because it would have infuriated me even more with scripted trouble shooting questions. Then I stumbled across the Wi-Fi settings somehow. Connected to the Wi-Fi and BAM, the Fitbit connected and is now syncing properly. Might help you too. 

[lpc19]

Thank you. I took my problem to tech support at John Lewis, where I'd
purchased both phone and Fitbit just over 2 years ago. Out of guarantee,
but staff were very helpful. They fiddled about, trying everything
they could think of then advised me to contact Fitbit CS. Something they
did must have nudged my app back to life as it started syncing!