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Versa 2 stopped syncing

ANSWERED

‎05-23-2025 14:11 - last edited on ‎05-24-2025 07:07 by Fitbit Moderator

‎05-23-2025 14:11 - last edited on ‎05-24-2025 07:07 by Fitbit Moderator

Hi,

I've been having issues with my versa2 not Syncing to my phone & it looks like many users are having similar issues.

I have tried all the trouble shooting suggestions & none seem to work. 

Could you please help resolve this? 

Thanks

Moderator Edit: Clarified subject

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‎05-24-2025 07:10

‎05-24-2025 07:10

Hi there, @Effe2203. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still not syncing. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-24-2025 07:10

‎05-24-2025 07:10

Hi there, @Effe2203. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still not syncing. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes