Versa 2 stopped syncing

[Tamasa]

my versa 2 will not sync.  I go to the app and click on sync now.  All I get is  a red !. My versa has the wrong date and the wrong time on it. This all happened after charging it. What do I do? Please help

Moderator Edit: Clarified subject & formatting 

[MarreFitbit · Accepted solution]

Hi there @Tamasa, thanks for stopping by and for the details provided about your Versa 2's syncing difficulties. I'll be glad to help you.

While reading your post, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here: Why won't my Fitbit device sync?

Hope this helps, I'll be around if you need further assistance.