06-13-2020
14:17
- last edited on
06-22-2020
13:30
by
MarreFitbit
06-13-2020
14:17
- last edited on
06-22-2020
13:30
by
MarreFitbit
My Versa is losing time, why I keep it charged...I did a new download on it and the time was corrected for a couple hours..
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
06-22-2020 13:38 - edited 12-29-2023 05:27
06-22-2020 13:38 - edited 12-29-2023 05:27
Hi there @mes1945, welcome to the Community Forums. Thanks for the details provided in your post, I'll be glad to help you with your Versa's syncing difficulties.
Keep in mind that your Versa may be showing an incorrect time since it hasn't synced yet or if it hasn't been properly paired to your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.
To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image.
If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?
Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?
Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.
Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.
Hope this helps, let me know if you need further assistance.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-22-2020 13:38 - edited 12-29-2023 05:27
06-22-2020 13:38 - edited 12-29-2023 05:27
Hi there @mes1945, welcome to the Community Forums. Thanks for the details provided in your post, I'll be glad to help you with your Versa's syncing difficulties.
Keep in mind that your Versa may be showing an incorrect time since it hasn't synced yet or if it hasn't been properly paired to your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.
To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image.
If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?
Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?
Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.
Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.
Hope this helps, let me know if you need further assistance.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...