Versa 2 stopped syncing

[GlobalEngineer]

Update to my post of 02-03-2021:  My Versa 2 stopped syncing again this evening, but this time cycling the power on my Versa and my iPhone didn't fix it.  Then I noticed that my Versa wasn't even appearing in the Bluetooth list of my phone anymore.  So, I tried cycling power on both devices and then tried deleting and re-adding my Versa from the app.  No joy.

Well, yesterday Fitbit support recommended that I try a factory reset to resolve the syncing problem.  But I was reluctant to do that because I was afraid that it would brick my device.  But I went ahead and tried it, because it was half-bricked anyway.

Well, I was right to be worried.  The factory reset did in fact brick it. It had a full charge, is in the charger now, but will not turn on.

So, here's yet another bricked Versa story to add to this thread of woe after the firmware update.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @GlobalEngineer, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Are you feeling any sort of vibration when plugging your watch into the charger? If you're not, please follow the below steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the issue persists, please feel free to reach out to our Support Team again as they were already handling your issue. They'll know how to continue to assist you.

We hope your issue is solved soon. 

[GlobalEngineer]

You asked:

Are you feeling any sort of vibration when plugging your watch into the charger?

The answer is no – it is completely dead. No vibration, no display, no response to 10-second button press, etc.

You recommended cleaning the charging connections. But 30 seconds before I performed the factory reset, my device was charging in the charger, with 82% charge indicated. It never responded after the reset.

I am a computer software engineer. Based on what I’ve seen, and what I’ve read in your Forum, my device was bricked by your 72.1.9 firmware update – as were many others in the Community.

This is simply unacceptable. Do you even have a software quality team? Or was this an intentional move by Fitbit intended to generate more sales by making our devices obsolete?

David  

Moderator Edit: Personal info removed