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Versa 2 stopped syncing

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‎08-05-2021 01:24 - last edited on ‎08-06-2021 11:32 by

‎08-05-2021 01:24 - last edited on ‎08-06-2021 11:32 by

My Versa 2 has not synced since 12.45am this morning.  I have tried turning off my phone, deleting and restoring the app, resetting my Versa 2 - everything.  And still I cannot sync!  (This seems to happen every time you have an update to software.)  How do I easily  rest this so that my Versa 2 will actually sync?

 

 

Moderator edit: subject for clarity 

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4 REPLIES 4

‎08-05-2021 08:59

‎08-05-2021 08:59

having same problem been messing with it for three days ready to throw it away

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‎08-06-2021 11:35

In response to a711541

‎08-06-2021 11:35

It’s good to see you in the community, @Judes64. Welcome to the Fitbit Community, @a711541.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend confirming our complete troubleshooting instructions in Why won't my Fitbit device sync? 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-06-2021 22:58

‎08-06-2021 22:58

Same issue for me no sync since around lunchtime.

had same issues with 3 Fitbit charge 3’s over last 2 years so went for another model and now experiencing the same issues again as it seems are a lot of people yet responses are only ever to turn on and off etc. 
not good enough Fitbit for the price of the products. 

 

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‎08-07-2021 06:59

‎08-07-2021 06:59

I have been having this issue for months now. The only thing that fixes it is to restart my phone and watch at the same time, a couple times a day. It is becoming extremely frustrating as I've lost data shutting down. The other issue that comes with it is that I know I'm walking an 11 minute mile and it'll say I'm going at a 20 minute mile pace. Getting totally fed up with Fitbit and ready to switch. This stuff costs too much money for this much failure. 

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