Versa 2 stopped syncing

[imaggg]

4 month after previous sync problem...
copy/paste problem:
Hi.
In recent days, I have been regularly checking my activity and sleep in the app. About few days ago in the evening, I noticed that the device's charge was displayed incorrectly in the app, and after reconnecting, I got the error ‘can't sync’.
And this problem is definitely on your side.
No need to write about restarting the device or reconnecting - it's all been done. I also tried to connect to an iPhone, but the problem didn't go away. Sometimes I go through the stage with the code for connecting a new device with an error, but the hours are still added.

Another answer like "read our documentation from 1990" and you will lose me as a client

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @imaggg. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 has stopped working. I understand your concern, we're here to help you! 

Since all the steps you tried didn't work, you have a Versa 2 and report it's no longer syncing, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[imaggg]

Ha-ha. 8 day broken sync. Thanks google/fitbit

[Jim4lyn]

Me too. Also have updated app, restarted app and iPads, turned off/on Bluetooth, all numerous times. Gave up on android phone and uninstalled, but I have always used on iPad. It’s on iPad 9th Gen running 18.4.1, and iPad mini A17 Pro running 18.4.1. Would also appreciate some help.