Versa 3 screen non-responsive

[SLK17]

Hi,

Hoping you can help. 

My Versa 3 screen is non-responsive to touch. I can press the side button to light up the watch, but unable to move the screen with my finger passed the clock face. I've reset the watch several times (holding down side button for 10 seconds); I've moved across to a Google account; I've recharged my watch and updated my phone apps. Nothing seems to get the touch screen working again. It records any steps etc I do, which update into the app, just I'm now unable to set an exercise mode, alarm or timer etc. 

Please help - love this watch!

Many thanks 😄

[MarioSFitbit]

Hi @SLK17 and warm welcome to the forums. 

Thank you for your message. I'm sorry to hear that your Versa 3  screen is unresponsive. This is not the behavior we expect and I understand your feelings about this situation. 

I appreciate all the troubleshooting steps you tried. 

May I suggest you to change the clock face of your device, as explained here: How do I change the clock face on my Fitbit device?

[SLK17]

Hi @MarioSFitbit,

Thanks for your help. I’ve changed the clock face following those instructions however my screen is still unresponsive to touch. Is there anything else I can try? 

Many thanks!

[MarioSFitbit]

Hi @SLK17 and welcome back to the Community ! 
Thank you for your message and for the troubleshooting steps you tried. 

I'm sorry to hear that the issue still persists. 

Since you have tried all the recommended troubleshooting steps, I suggest you contact support, since they have more tools in order to find your options. Contact Us.