Versa 2 touch screen won't work

[Devon123]

Hi, 

My versa 2's touch screen has stopped working and the battery is running out very quickly. 

I went swimming in the sea yesterday and now my touch screen won't work. I have tried  factory off (10 sec with button) but it just turns back on but the touch screen won't work. I have wiped it and washed it in fresh water but still won't work.  I have used the watch in a swimming pool and sea menu time before. 

Please help!! 

Moderator Edit: Clarified subject

[DavidFitbit]

Hi @Devon123 Thanks for stopping by, I hope you're doing well.

Let me help you with the touch screen of your Versa 2 which is not working after you swimming activity. I appreciate the troubleshooting you have tried prior contacting us.

The restart you performed by pressing and holding the button of your device for 10 seconds is the standard restart. By following the instructions below you can perform a factory reset even without having access to the touch screen:

1. Do not connect your Fitbit Versa 2 to the charging cable.
2. Press and hold the button for approximately 8 seconds until the screen turns off.
3. Once the screen turns off, you will feel a brief vibration. At this point, release the button and immediately press and hold it again.
4. Wait for the blue logo to appear and then disappear.
5. Immediately release the button, then immediately press and hold it again until you feel another vibration.
6. After feeling the vibration, release the button.

This final vibration indicates that the factory reset has started.

Once the Fitbit logo appears, your Versa 2 will display the image with the phone icon and the setup indicator.

You can now set up your Versa 2 by following the instructions in our help article How do I set up my Fitbit device?

[Devon123]

I've tried holding down but there doesn't seem to.be a vibrate until it turns back on. And when it does turn on, the touch screen still isn't working correctly.