Versa 2 stopped tracking my heart rate after the update

[Gabrielle_M]

My Fitbit updated recently and ever since that update my Fitbit has no longer been tracking my heart rate, I have tried many different things to try to get this to work again but no luck. What do I do? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Gabrielle_M. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Before considering other options, please confirm you've tried the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device?