help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stopped tracking my heart rate and health metrics

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-20-2021 20:58 - last edited on ‎12-21-2021 06:39 by Fitbit Moderator

‎12-20-2021 20:58 - last edited on ‎12-21-2021 06:39 by Fitbit Moderator

Versa 2 heart rate and health metrics stopped working after update. Doesn't track

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎12-20-2021 23:08

‎12-20-2021 23:08

Hi @Doudteri - it is probably an issue with the update, check the forum for other similar cases and probably best to inform Fitbit Support directly to see if there is a fix for it.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎12-21-2021 06:42 - edited ‎09-02-2023 06:56

In response to Guy_

‎12-21-2021 06:42 - edited ‎09-02-2023 06:56

Hi there, @Doudteri. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

I've seen that you contacted our Support Team before posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, feel free to reply back to the last email you received from our team so they can further assist you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes