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Versa 2 stopped tracking my heart rate zone

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‎10-29-2020 03:40 - last edited on ‎11-02-2020 12:39 by Fitbit Moderator

‎10-29-2020 03:40 - last edited on ‎11-02-2020 12:39 by Fitbit Moderator

I am no longer getting heart rate zone info, just the average BPM. How do I fix that?

 

 

Moderator Edit: Clarified subject

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‎11-02-2020 12:45 - edited ‎10-12-2023 18:49

‎11-02-2020 12:45 - edited ‎10-12-2023 18:49

Hi there @Becky54670, welcome to the Community Forums. I'm sorry to hear that your Versa 2 stopped tracking your heart rate zone, I understand where your concern is coming from. I'll be glad to help you.

Keep in mind that Fitbit personalizes your heart-rate zones using your heart rate reserve, which is the difference between your maximum heart rate* and your resting heart rate (source).

Heart rate reserve is an indication of your overall cardiovascular fitness. While your maximum heart rate is generally determined by age, your resting heart rate can be lowered by increasing your fitness level. By lowering your resting heart rate, you can increase your heart rate reserve. For more information, see: How does my Fitbit device calculate my heart-rate zones?

In addition, please check that your heart-zone notifications are turn on. To do so: 

  1. On your watch, open the Exercise app and swipe to find an exercise.
  2. Swipe up, and tap the switch icon under Heart zone notifications.

You can also see: What are Active Zone Minutes or active minutes on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-02-2020 12:45 - edited ‎10-12-2023 18:49

‎11-02-2020 12:45 - edited ‎10-12-2023 18:49

Hi there @Becky54670, welcome to the Community Forums. I'm sorry to hear that your Versa 2 stopped tracking your heart rate zone, I understand where your concern is coming from. I'll be glad to help you.

Keep in mind that Fitbit personalizes your heart-rate zones using your heart rate reserve, which is the difference between your maximum heart rate* and your resting heart rate (source).

Heart rate reserve is an indication of your overall cardiovascular fitness. While your maximum heart rate is generally determined by age, your resting heart rate can be lowered by increasing your fitness level. By lowering your resting heart rate, you can increase your heart rate reserve. For more information, see: How does my Fitbit device calculate my heart-rate zones?

In addition, please check that your heart-zone notifications are turn on. To do so: 

  1. On your watch, open the Exercise app and swipe to find an exercise.
  2. Swipe up, and tap the switch icon under Heart zone notifications.

You can also see: What are Active Zone Minutes or active minutes on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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